Q: I sometimes receive emails with GIF images in them. When I print these emails on my HP OfficeJet Pro 8100, the GIF prints in its entirety, but when I print the same message from my HP OfficeJet Pro 8610, the GIF prints in a truncated fashion. I’ve re-installed the drivers for the 8610 but this did not change anything. Can you help?
— Norman M., Sebastian
A: According to research on the HP support forum, there is a compatibility bug between Windows and HP printer models 8610, 8620 and 8630 (which, it should be noted, are all variations of the same model). The issue causes GIF images to be cut off during printing in the way described above.
Currently, according to what’s stated in the forum pages devoted to this issue, there is no fix or update to remedy the bug. However, several HP technicians in the forums recommend performing the steps listed on the following forum page as a possible workaround: https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-Officejet-Pro-8610-cutting-off-tops-of-words-and-printing/td-p/6064460
To fix, follow the steps found here as closely as possible. The instructions here essentially will have you remove your HP printer software from your system, as well as any trace of the HP 8610 model printer on your computer, and then have you re-install the printer’s software from scratch from the following URL:
The instructions are quite technical and also involve system registry work. As with all repairs, if you find yourself having trouble with the steps or have questions or need additional help along the way, then please contact HP Support directly via this URL: https://support.hp.com/us-en
Having said that, several posts in the same forums also state that if you do not wish to perform the instructions at the URL above then the easiest way around this issue is to convert your email to PDF format and then print the PDF, as the printer has no issues printing images within this format.
This can be done via Windows, as most PCs these days come with the pre-set ability to convert files to PDF format.
To do this, open your email, click file, then print, and then select Microsoft print to PDF as your printer of choice in the print dialog box. Save the message to your computer, then open the newly converted PDF file independently and print it — that should print your GIF in its entirety.
For additional help on creating PDF files in Windows, please visit this URL: https://www.addictivetips.com/windows-tips/convert-files-to-pdf-windows-10/
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